Testimonials from Satisfied Clients
Susan did an exceptional job in all phases of selling my family home. The input and detail she provided with getting the home ready for sale to the staging and throughout the process was invaluable. She did fantastic in every aspect and I was extremely happy with her. Simply the best home selling experience of my life and I would highly recommend her.
Susan Charlier has so many strengths that it is hard to know where to start! She works hard to understand your goals and quickly makes them hers. Even though she would increase her own personal income by representing both sides of a transaction, she would rather represent you to the fullest avoiding any conflicts of interest. She fully understands her role both in what she is responsible for doing and how to equip you to do the best job of showing your home to prospective buyers. She is patient, knowing that most have never done this before and uses her well-developed people skills to give you information and motivate you to do your part on time and correctly. Susan works hard to develop relationships with everyone involved, so that we're all really working to create a win-win situation that leaves everyone happy with the result. She knows the rules and calls to check on progress and understanding to avoid miscommunications and mistakes. She is exceptionally good at understanding the pluses each property provides and selling them to prospective buyers. Everyone would be lucky to have her as their realtor. I know I am.
Selling our parent’s home of 50+ years was daunting. It was a big undertaking and extremely emotional. Susan walked through the house and took lots of notes and pictures. She then presented us with a checklist of things we should consider doing to the house to get it to sell. It was exactly what my brothers and I needed. The house sold in 18 days, and we could not be happier. The best part is, I know my parents would be pleased with how it all turned out. The house looked great and sold for a good price. Thank you Susan for all of your hard work, guidance and professionalism. We plan to put our own house on the market in the next year, and you can bet we will be using Susan Charlier.
Susan was awesome to work with from the very beginning through to the end. She knows the market and the trends and her marketing strategy was like nothing I had been presented by others. She kept us informed every milestone and/or glitch along the way. We were never kept in the dark about anything. I HIGHLY recommend Susan.
-Mary & Bob, Sellers of Two Homes
We loved working with Susan! She was so patient with us and worked very hard to find us our perfect home! We never felt pressured to pick a home even though we looked for several months. She knew the ins and outs of the market extremely well and always responded on short notice if we had any questions. We would 100% recommend her to friends/family and will definitely use her again when we are ready to move to our next home!
-Breanna & Chris, Buyers
Susan was incredible. She went above and beyond to make sure all our expectations were met. She was a joy to work with and my husband and I can’t wait to recommend her to any of our friends looking to move to the western suburbs!
-Brad & Andrea, Seller & Buyer
I have always been a little bit skeptical about using a real estate agent. I was always under the impression that selling it yourself would allow you to come out ahead based on the money you would save from not having to pay the selling agent. That all changed the day that I met Susan Charlier. She met me at my home and did a walk through. She made several suggestions on what we should do to make our home look its best for the showing. She sat down with me and went through our plan of action. She highlighted the items that I needed to do and then went through all of the items that her team would be responsible for. When I had additional questions she was always very quick to get back to me. We decided to take a vacation on the weekend our house would be shown. The house went on the market on a Saturday and by the time I came home on Sunday night the house was sold. There were 6 other houses that were for sale on my block during that time. I could not be more pleased with the outcome. I have already recommended Susan to some of my friends and family. Susan is pure gold when it comes to selling a home. If I had not been moving to another state she would have been my first choice for looking for a new one as well.
We have bought and sold many homes over the years, and our purchase experience with Susan Charlier is the best we’ve ever had. Susan was very knowledgeable, friendly, and helpful throughout the process. Susan was very considerate of the specific needs of our family. She was very well versed on the schools in the area. She had a very good feel for the differences in the feel of each community in the areas in which we were looking. We felt confident she understood our needs and that she had a good feel for the local area to help us hone in on the best location for our family.
We looked at many homes, trying to get a feel for what area was the best fit for us. Once we narrowed down our options to a specific locale, Susan was very helpful in identifying homes that would fit our family well. She provided a significant amount of information throughout the process, including a nice binder with details and photos for every home we toured. This really helped keep track of the homes we saw. We were pondering building a new house, so she even took the time to set up a meeting with a local builder.
In the end, Susan found a home that is the perfect fit for our family. The house wasn’t yet listed on the MLS, but she found the home for us through her local connections. Once we made our decision, Susan was extremely helpful throughout the process. We were making the purchase from 700 miles away, so Susan had to handle many of the local details. She was there for the inspection, she met several contractors for us, and she attended the closing to ensure all went smoothly.
We were extremely pleased with Susan Charlier throughout the entire home purchase process. We would absolutely use Susan again and would highly recommend Susan to anybody looking to buy or sell a home in the western suburbs of Chicago.
-Mike & Kristen, Buyer
Susan was recommended to me by a friend. I have used other realtors in the past, Susan was by far the only realtor that is more concerned about my needs and not just a sale. Susan always made me feel like I wasn't just a client. Susan's love of finding a person their home, not a house radiates through her determination and smile. With Susan I not only have a great real estate agent, I found a wonderful person who I can say she is my friend.
-Patty Murray, Buyer
Susan Charlier would without a doubt be my realtor again. She put me at ease over and over again during the stress of selling and buying a house. I cannot say enough good things about her. She was not only our realtor, but now our friend for life. Thank you Susan for everything you did for our family.
-Jeremy & Colleen, Seller
Susan made the house buying experience a pleasure. She knew what I was looking for and found the houses that met the requirements. Susan took care of my concerns about buying a house so I could just decide which one was best for me.
I wanted to take a moment to sincerely thank you Susan for all of your help and hard work. Finding a new place to live is an emotional and sometimes stressful process but you made it easy and enjoyable for me and my family. I was very impressed with your attention to detail and especially your follow through. A lot of agents drop the ball or don’t follow up but you were there for every step and I was confident that I could count on you to get things done. I love your positive attitude and I don’t think I’ve ever met a more cheerful person than you. :)
I will certainly recommend you to anyone I know who is looking for a real estate agent and I won’t hesitate to work with you again and again. Thank you and I wish you continued success.
Selling a house can certainly be a trying experience at any age, or at any time. The selection of the right Realty Group and broker however is also a key factor, often overlooked. Upon contacting Susan and Berkshire Hathaway, I discovered total assistance in every category of help and concern.
Susan brought impressive enthusiasm to every area of my concerns as she provided solutions and answers to my questions.
And yes, with just one open house weekend, Susan produced not only a contract pending sale, but 6 more potential buyers actively submitting a bid. I have discussed her rapid success in the sale of my home with many friends and I have urged them to consider Susan and Berkshire Hathaway should any sale situation be considered.
Thank you Susan for a great job, a successful job in every aspect.